(External Environment and Customer Management)
Tip Top Advisor
Know your environment before its late
This component consists of
CMS Module that can work like company information portal or web site .
Help desk:Ticketing module- this tracks complaints.
ORM ( Online reputation Management )
Contacts Management that can plug with CRM
BKM (Business Knowledge Management)
Blogs
SRM (Supplier Relationship Management)
Purchase Management
Mail and collaboration